On the sign-in screen tap Forgot password?, enter your account email and submit. Open the reset link on the same device to set a new password. If the link has expired, request a fresh one from the reset screen.
Emails can take 5–15 minutes on slow connections (cruise ship and hotel Wi-Fi especially). Check Spam, Junk and Promotions, then tap Resend verification email on the "Check your email" screen. If you're told the email is already confirmed, just sign in.
Usernames are unique across all players. If you see "That username is already taken. Please choose another.", try adding a number or a small variation.
Every roll and change is saved to your account the moment you make it. If the connection drops, the change is rolled back on screen and this message appears, so what you see always matches what's saved. Check your signal or Wi-Fi and enter it again.
Sessions and rolls don't depend on Cloud sync — they're saved directly. The Cloud sync card on Profile covers your events, loyalty point entries and which session is active. It shows syncing, synced (with the last time), offline or error. It resumes on its own when you're back online; tap Sync now to retry.
"Queued — will sync when phone wakes" means the Watch couldn't reach your iPhone and is holding the action. Unlock your iPhone and open Crappin' Ain't Easy; queued actions send in order. Keep Bluetooth on and the phone nearby. See Using Your Apple Watch.
If a screen shows Something went wrong, tap Try again or Go home. Your saved sessions aren't affected. If the app won't load at all, check your connection, then fully close and reopen it (in a browser, refresh the page).
Still stuck? Email us at info@crappinainteasy.com with your username, what you were doing and, if you can, a screenshot.